1. How do I create an account on the Al-Yaqout Village Store website?
You can create an account on the Al Yaqout Village Store website by clicking on the login icon located at the top left of the main page of the Al-Yaqout Village Store website, then logging in via your email. You will receive a verification code via email. All you have to do is enter the verification code and so you can Log in to the Al Yaqout Village Store website.
2. What products does Al Yaqout Village store provide?
The products available in the Al Yaqout Village store are:
- Plant Pots & Planters.
- Garden Tools.
- Watering Products.
- Trees & Plants.
- Garden Decorations & Accessories.
- Greenhouse & Nursery Supplies.
- Trips & Camping Supplies.
3. Can those outside Saudi Arabia buy from the store?
Yes, purchase is available from all countries.
4. What is the minimum purchase?
The minimum purchase is 30 Saudi riyals.
5. How can I know the products available for purchase online from the Al Yaqout Village store?
All products with an add to cart button are available for purchase through the website.
6. What are the requirements for purchasing from Al Yaqout Village store?
- Log in to the Al Yaqout Village store website.
- Availability of a credit card or bank account.
- Clear and correct shipping address.
7. What payment methods are available?
You can currently purchase via credit cards (Visa card and Mada card) or bank transfer to the Al-Yaqout Village Store Company account at Alinma Bank.
8. Is cash on delivery available?
Cash on delivery service is available within the Kingdom of Saudi Arabia in Riyadh Only.
9. How do I use the discount coupon?
In the shopping cart, there is a discount coupon box. Enter the coupon, then click Apply Coupon. After accepting the coupon, the discount amount will appear in the total.
10. How long does it take for the order to reach the specified address?
Delivery within the Kingdom takes place within 3-5 working days from the date of order, and outside the Kingdom it takes 10-15 working days.
11. How long does it take to deliver the order to the shipping company?
It takes a maximum of 2-3 business days for the order to be prepared and delivered to the shipping company.
11. How long does it take to deliver the order to the shipping company?
It takes a maximum of 1-3 business days for the order to be prepared and delivered to the shipping company.
12. What are the shipping methods outside the Kingdom?
Shipping service is available outside the Kingdom of Saudi Arabia through Aramex.
13. If I receive a product other than the one I ordered or does not match the description, what steps do I take?
We will cover the shipping and return costs, and you can get a full refund or exchange it for another product.
14. Can I return a product if I don't like it?
Yes, you can exchange the product only if it is damaged or defective according to the exchange and return policy of the Al-Yaqout Village store.
15. How can I contact you?
You can contact customer service via email: [email protected]